|Image via bayswater97 flickr|
But lately the tables have been turning, and it's the people working in retail stores who truly have this I-couldn't-give-a-shit-about-you attitude. In the past few months, here are four scenarios I was part of:
1. I was waiting at the counter to buy a blouse at a local consignment shop but the teenaged salesgirl behind it ignored me for a good 2-3 minutes as she was transfixed by her boss, who was assisting another customer as she set off the alarm trying to walk out of the store. She finally said to me without any greeting, "All you all set?" It took all my strength not to say something sarcastic but I did what any good customer does nowadays--I unleashed a bit of my wrath on Yelp. And I was not the only one which tells me there's a problem with the employees in that store.
2. I was in a local Sephora and asked one of the salesgirls if they had a new black eyeliner pen in stock called Punker. She said she would check and went to another girl and asked her, who just looked at me, shook her head and said, "No, we don't have any left." No mention of when or if it might come back in stock, no mention of looking up another Sephora to see if they had any, and no mention of ordering it on the website. I walked out.
3. I was getting gas at a station location I don't usually go to, but had no choice as the other location is closed for renovations and they have the best gas prices in town. The guy in the booth was on his phone and didn't even look at me when I told him how many gallons worth I wanted. He did, however, look at the money like he was confused and couldn't subtract $45 from $60. So I repeated myself, he gave me the change, and I took it without saying a word. Pardon me for interrupting your personal phone call, asshat.
4. I went out to eat with a Meetup group and we were instructed to sit anywhere in the upstairs area. After being ignored by several waitresses walking by, one of them told us the table we were at was reserved, despite the fact that there was no sign on it. After we grabbed another table, the waitress asked what we were going to have for drinks. I said we hadn't received menus yet and politely asked for some. When she bought them out, she dropped them so hard on the table on purpose that they made a THUNK and walked away. Things seemed to go downhill from there.
This is such a departure from customer experiences I had growing up. I can still remember the managers of the shoe store and art supply store I visited as a kid, and the name of the kind man who ran the video store in town, Mr. Zappala (how many store owners today do you know by name?) When Mr. Zappala passed away from cancer, there was an outpouring of support in the local paper because everyone adored him. There were so many smaller mom-and-pop businesses around in the 70s and 80s, run by people whose livelihoods depended upon how happy they could make their customers. They couldn't afford to ignore people who walked through their doors...as that would eventually lead to theirs being shuttered. I can understand that working service jobs does not always deliver the greatest paycheck...but you know what? Neither was my hotel salary, but it was a job that paid my way through college, and therefore I had to respect it and the guests whether I liked it or not. If I didn't, I'd be out of a job.
So, I think part of the problem here is they're hiring nitwits who just don't care. And with a lousy economy, if a big store like Walmart loses workers, there's ten more out there desperate to replace them for a piddly paycheck.
Call it part of our increasingly isolated society where no one makes an effort to connect with other human beings. I won't even get into the rise of customer service hell, where you're stuck in "press this for that" purgatory trying to get ahold of a live person. It stinks, and there's not much we consumers can do except take to Yelp and other review sites.
I came across this 1970s McDonald's training video (gotta love that opening ditty, "the greatest gift you give is the smile you give to your brother...") Nowadays Grumpy Cat doles out more smiles than the workers at McDonald's, but the reason I'm showing it is because there's a segment about a young man who goes to an auto supply store and how he's treated.
If any of you have some great customer service horror stories to share, please do.